Privacy Policy

This website is owned and operated by Holmes Heating. By using this website, you agree to the following terms and conditions, and further acknowledge that any information you provide is truthful and disclosure of the information does not violate the legal rights of others. If you do not agree to the terms of use, do not use this website.

General

The Website Disclaimer and Terms of Use (the "Terms") are to be read by you together with any terms, conditions or disclaimers provided in the pages of the website. In the event of any conflict, the terms provided in the pages of the website will govern. The information, material and content provided in the pages of Holmes Heating's website (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the website will mean that you agree to any changes.

Disclaimer of Warranty

THE INFORMATION, SERVICES, AND DATA MADE AVAILABLE AT THIS WEBSITE ARE PROVIDED ON AN "AS-IS" BASIS FOR INFORMATIONAL PURPOSES ONLY AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

HOLMES HEATING WILL NOT BE LIABLE FOR ANY LOSSES, DAMAGES, EXPENSES OR CLAIMS OF EVERY NATURE OR TYPE WHATSOEVER, RESULTING FROM:

  • the use of or Holmes Heating on the information contained in this website;
  • any inaccuracy or omission in the information contained in this website or the failure to keep such information current;
  • any inaccurate or incomplete information caused by Internet software or transmission problems;
  • the use of the Internet generally, including Internet software, computer viruses; and/or
  • damage to your computer hardware, data, information, materials, or business resulting from the information or lack of information on this website.

Internet Security and E-mail

We recommend the use of appropriate security, antivirus, and other protective software. Any unprotected e-mail communication over the Internet is NOT confidential and could be lost, intercepted, or altered. To protect yourself, do not send sensitive information (such as passwords, credit card numbers, etc) to Holmes Heating or anyone else via e-mail. Holmes Heating is not responsible for and will not be liable to you or any one else for any damages in connection with an e-mail sent by you to Holmes Heating or an e-mail sent by Holmes Heating to you at your request or in response to an email from you.

Trademark and Copyright Notices

This website and the contents hereof are protected by copyright, trademark or other proprietary rights of Holmes Heating or third parties and is protected under the copyright laws of Canada and other countries. Any unauthorized downloading, re-transmission, or other copying or modification of trade-marks and/or the contents of this website may be a violation of any federal or other law that may apply to trade-marks and/or copyrights and could subject the copier to legal action. Unless otherwise specified, no one has permission to copy, redistribute, reproduce, republish, store in any medium, re-transmit, modify or make public or commercial use of, in any form, the information on this website.

Subject to the preceding paragraph, Holmes Heating hereby grants to you a limited license to print and copy information contained in this website for your own personal, non-commercial use. Such license is revocable at Holmes Heating's sole option. If any such use of this information is made, you shall ensure that all copyright, trademark and other proprietary notices are retained and you must explicitly acknowledge Holmes Heating as the sole owner of such information

Access to Password Protected and Secure Areas

Access to and use of password protected and / or secure areas of this website are restricted to authorized visitors only. Unauthorized visitors attempting to access these areas of the website may be subject to legal action.

Third Party Website Links Holmes Heating's website may provide listing of and/or links to third party websites as a convenient information service only. Holmes Heating accepts no responsibility or liability for the privacy practices, content, opinions, accuracy, and administration of such other websites, nor do we monitor or endorse these websites. We encourage our customers and visitors to this website to be aware of the privacy policies of every website that collects personal information.

Jurisdiction

Holmes Heating is based in Ontario, Canada. Any dispute arising out of the use of this website shall be governed by the Laws of the Province of Ontario, Canada and shall be brought exclusively in the courts of Ontario. Holmes Heating makes no representation that this website or the contents hereof is appropriate or legal in all jurisdictions. If you are accessing this website from outside of Canada, you do so at your own risk and you are responsible for ensuring that all applicable laws are complied with.

Our Privacy Statement

At Holmes Heating, we respect our customers' rights to personal privacy. It has always been our priority to safeguard any information provided by our customers, and we are committed to full compliance with the Privacy Laws that relate to our businesses.

Our privacy policy is based on the ten principles that are set out in the Canadian Federal Privacy Law and are the basis of the Privacy Laws in the provinces in which we have customers.

This statement is meant to describe what types of identifiable information about our customers ("Personal Information") we collect and use, why we do so and whether and to whom we disclose it. This statement is also meant to describe how you can contact our Privacy Officer with any inquiries or complaints, or to exercise your rights under the Privacy Laws, including your right to access and correct your Personal Information.

What Types of Personal Information Do We Collect, and Why?

When customers order our products or services, we ask for their name and contact information (address, telephone number and email), information about the product or service ordered and banking information (if payments are to be debited directly to the customer's bank account).

On occasion we may receive Personal Information about a customer from one of our dealers. If we are proposing to extend credit to a customer, we may obtain and refer to a consumer report containing credit information that is not personal information as defined by credit reporting laws.

We also keep records of the customer's use of our products and services, and the handling of any customer inquiries, complaints or praise.

Our primary purposes in collecting and using Personal Information are to provide our products and services to customers, to administer their accounts (including billing and collection), and to provide them with support services (including information about maintenance and safety).

We may also use Personal Information to inform our customers of new products and services we feel may be of interest to them, or to ask their opinions. However, we will not do so at the customers' request.

Personal Information may also be used to compile marketing and other statistics for use by Holmes Heating, in the aggregate, so that the customer is no longer identifiable.

We keep Personal Information for a reasonable period of time in order to fulfill our primary purposes, or in accordance with usual business practices. Personal Information may be kept longer if required or permitted by law.

Do We Disclose Personal Information?

Unless the customer authorizes us to release it, or release is required or permitted by law, we will not disclose Personal Information to third parties. In particular, we will never sell, lease or trade Personal Information to third parties without the customer's consent.

However, in order to better provide customers with our products and services, we share Personal Information with other Holmes Heating businesses or suppliers who perform services on our behalf and with whom contracts have been signed that obligate that third party to adhere to our privacy policies and practices. We also share information with our dealers in order to handle any complaints or problems. We provide information on our dealings with customers to credit reporting agencies, credit bureaus and financial institutions. There may, of course, be situations in which the Privacy Laws permit us to disclose Personal Information without consent, such as compliance with a warrant, subpoena or court order.